Privacy Policy
Last Updated: December 05, 2024
At Vistake, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our access control app and associated services.
1. Information We Collect
We collect the following information to provide and improve our services:
- Personal Information: Name, email address, phone number, and profile picture.
- Camera Data: Images and scans captured through your device's camera for specific app functionalities.
- Access Control Data: Visitor details, generated access codes, vehicle details, and timestamps.
- Transaction Details: Payment history, subscription data, and wallet balance.
- Account Information: Role-based access (e.g., Resident, Admin, Security Personnel).
- Activity Logs: Recent actions within your estate or apartment, such as code generation and payments.
- Device Data: Device type, OS version, app usage statistics, and camera permissions status.
2. Camera Usage and Permissions
Our app requires camera permissions for the following purposes:
- QR Code Scanning: To scan and verify access codes and visitor passes.
- Profile Picture Capture: To allow users to take profile photos directly within the app.
- Document Verification: To capture and verify identification documents when required.
We only access your camera when you explicitly choose to use these features. The camera is never activated without your knowledge or consent.
3. How We Use Your Information
We use your data for the following purposes:
- To manage access control to estates and apartments.
- To generate and validate access codes.
- To process payments, subscriptions, and wallet transactions.
- To capture and process images through your device's camera when you use related features.
- To notify you about important updates or changes.
- To maintain security and prevent unauthorized access.
- To personalize and improve your app experience.
4. Data Sharing and Disclosure
We do not sell your data. Your information is shared only under these circumstances:
- With Estate Managers: To manage visitor access, subscriptions, and estate-specific activities.
- Third-Party Services: Payment processing through secure gateways (e.g., Paystack).
- Legal Compliance: When required by law or to protect our rights.
Images and data captured through the camera remain on your device unless you explicitly choose to share them through the app's features.
5. Data Storage and Security
- Camera data and captured images are stored securely on your device and/or our encrypted servers.
- We employ industry-standard security measures to protect all data, including encryption and secure database storage.
- Camera data is only retained for as long as necessary to fulfill the specific purpose it was collected for.
- No system can guarantee absolute security, but we continuously update our security measures to protect your data.
6. Your Rights
You have the right to:
- Access your data and request corrections.
- Delete your account and associated data.
- Restrict certain data processing activities.
- Control camera permissions through your device settings.
- Request deletion of specific images or camera data.
To exercise these rights, contact us at support@vistake.com.
7. Updates to this Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through the app or email.
Contact Us
For questions or concerns, reach us at:
- Email: vistake@vistake.com
- Phone: +234-707-619-1968
By using our app, you consent to our privacy policy and the use of camera permissions as described above. You can revoke camera permissions at any time through your device settings, though this may limit certain app functionalities.